Return & Replacement Policy | bismillahprinters.com

Before returning or replacing an item, please read through our return and replacement policy.

 

What is the procedure to return a product?

You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at 01616253501

 

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact our Customer Service to submit a complaint / request for return.

Step 3: Choose your preferred method of product return when you call Customer Service.

Step 4: Your returned product will go through a Quality Check.

Step 5: If validated, you will get product Return / Replacement.

 

NOTE:

★  You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

 

How much time do you have to return a product?

Our product can be returned within a period of 3 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 8th of that month to contact our Customer Service center. Customer Service agents are available from 9:00 am – 5:00 pm, 6 days a week (except on national holidays e.g Eid).

How do I request for a return ?

• Option 1: Communicating with us by Facebook page or bismillahprinters.com website.
• Option 2: By calling our Customer Service on +88-01616253501
• Option 3: Directly drop off the product at the office premises or by post by  Courier Service.

 

What are the conditions for returning a product?

As we are producing custom product for you, as per your given information. Your product we can’t sell to others customer, Or we can’t use it. We will consider below point in case of returning :

a) If the printing quality are not correct i.e. colours are take off,
but note that colours tone/Shade can be bit different which have to accept.

b) If we do productions on wrong paper, i.e. paper quality offset instead of art paper we will replace but if the paper weight are little different we ill not accept as a problem.

C) If you give us incorrect information and after printing if you want to change it will not consider as a wrong production. In that case you have to re-order with correct information.

d) If any issue on cutting and finishing you can inform us we will handle case by case.

 

NOTE:

★  Complaint must be submitted within 3 calendar days after product delivery.

★  In the event that your return does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.

★  The “No Returns” Category products can only be returned, within 3 calander days, if the product boxes are sealed and in new condition as it was delivered.

How to make a product return & what do I need?

Contact Customer Service at bismillahprinters.com@gmail.com or 01616253501 to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

1. Your order number.
2. The reason for the return.
3. The original copy of the Customer Copy of the Invoice
4. The method of the return/replacement that you would prefer and the necessary information associated.
5. Where and when the product should be picked-up.

NOTE:

★  For pick-ups, we will make maximum 3 attempts at picking up the product. In an event where, after 3 attempts, you have failed to handover the product to us, we will cancel your request for return, replacement or refund.

 

Returns Mailing Address:

102/1, Fakirapool, 2nd Floor, Shafayet Ullah lane, Motijheel C/A, Dhaka-1000, Bangladesh

 

Once your product is received by us, what are the checks being done?

Once your product is received, your product will be checked by our Quality Control team. We will test whether the products fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.

 

How to request a refund and what are the conditions?

Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

 

How long does the validation or invalidation of the refund take?

This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.

 

What are the Refund Modes?

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

NOTE:

★   Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.

 

Can you request an exchange rather than a refund?

All of our product are dedicate for you and we can’t use or sell to others customers so we can’t exchange our product.

If your returned product is not validated for return, how are you informed?

If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item.

NOTE:

★   We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure but we will keep the product with us for a maximum of 15 days for you to retrieve from our office premises.